Terms of Use

General Terms of Use

Last updated January 10^th, 2024

These GENERAL TERMS regulate the relationship between the owner of "LUMIBEE Bulgaria" Ltd., hereinafter referred to as "LUMIBEE," on one side, and the Users of the website and services available on the domain lumibeeskin.eu (hereinafter referred to as Users) on the other.

"LUMIBEE Bulgaria" Ltd. is a company registered under the Commercial Law of the Republic of Bulgaria with UIC 206034890, headquartered at Plovdiv, Belomorski 3, email address team@lumibeeskin.eu, phone number +359883396599.

LUMIBEE processes the personal data of Users by applying all standards for the protection of personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27^th, 2016, concerning the protection of individuals with regard to the processing of personal data and the free movement of such data, and repealing Directive 95/46/EC.

LUMIBEE respects the privacy of individuals and makes every effort to protect individuals' personal data against unauthorized processing through the implementation of technical and organizational measures for personal data protection. These measures are entirely consistent with current technological achievements and provide a level of protection corresponding to the risks associated with processing and the nature of the data to be protected. Detailed information about which personal data LUMIBEE processes, the purposes of processing personal data, the storage period of personal data, as well as other information in compliance with Article 13 of Regulation (EU) 2016/679, is available in the "Privacy Notice" of "LUMIBEE BULGARIA" Ltd., published on the website.

Please read these General Terms before using the informational and commercial services offered by the site https://www.lumibeeskin.eu (hereinafter referred to as Services). By visualizing https://www.lumibeeskin.eu, each User automatically agrees to comply with the conditions described below. If you have any questions, please contact us at +359883396599 or email team@lumibeeskin.com.

These terms contain information about LUMIBEE's activities and the general conditions for using the services provided by LUMIBEE, governing the relationships between us and each of our users.

By visiting the site and clicking any button on it, you are considered aware of these general terms and agree to comply with them.

To use the Services, you guarantee that you are at least 18 years old and capable of entering into a contract under the specified Conditions.

These General Terms may be amended at any time by LUMIBEE to improve the quality of the provided services and introduce new ones. When this happens, the amended General Terms will be published on this website with a new "Last Updated" date at the top and will be effective from the publication date. Changes may also arise from amendments in Bulgarian legislation. Users of the site's services are obliged to check updates of the General Terms and adjust their behavior accordingly.

For any issues not settled by the General Terms, the provisions of the applicable legislation of the Republic of Bulgaria shall apply, and the competent court in case of a dispute is the Bulgarian court. The parties agree that if any clause(s) in these General Terms is/are found invalid, it shall not invalidate the entire contract or other parts thereof. The invalid clause will be replaced by mandatory norms of law or established practice.

PROVIDED SERVICES

Article 1. The services provided by LUMIBEE to the User are services of the information society within the meaning of the Electronic Commerce Act.

Article 2. Users use the interface of the LUMIBEE website to familiarize themselves with the services offered by LUMIBEE and use the products offered by the company.

Article 3. (1) On its website, LUMIBEE provides users with the following services:

3.1 Possibility to conclude a sales and delivery contract for the products offered by LUMIBEE.

ORDER

Article 4. (1) The User may enter into a sales contract with “LUMIBEE BULGARIA” Ltd. through the LUMIBEE website.

(2) The User must provide data for delivery and choose a payment method for the goods, then confirm the order through the site interface.

(3) When placing an order, the User receives confirmation by email that their order has been accepted by LUMIBEE.

(4) In case of a stock shortage, LUMIBEE reserves the right to refuse the order.

Article 5. (1) Under certain conditions, LUMIBEE has the right to refuse to enter into a contract with an incorrect User and has the right to treat the User as incorrect in cases where:

T.1 The User has not complied with the General Terms;

T.2 Systematic abuses (three or more times) have been identified by the User towards LUMIBEE;

T.3 Improper behavior towards LUMIBEE representatives has been identified.

Article 6. (1) Orders made through the site are accepted 24 hours a day, 7 days a week, including on weekends and official holidays. Registration of a user account is not mandatory to place an order. Ordering a specific product(s) by the user is done as follows:

You can place an order through the site by using the "Buy" button located next to each product. Pressing the button adds the selected product to the user's cart, after which they can add more products to it or proceed to complete the order. When completing the order, the user can review the products they have decided to purchase, their prices, and the total payment amount, as well as take advantage of an additional discount if they have a promotional discount code.

After finalizing the order and sending the completed request, confirmation with a record of the entered information will be sent to the specified email. For every stage of order processing (availability confirmation, dispatch, etc.), the user will be notified by email.

Article 7. The value of goods ordered by the user can be paid using one of the described options on the website - payment upon delivery and bank transfer.

(1) Cash on delivery payment: upon receiving the goods on-site at the courier company's office or upon receiving the shipment at the address specified by the User, the User pays the due amount to the courier.

(2) Payment through a virtual POS terminal (with a card): To make a payment using a bank card, the User is automatically redirected to the payment page of the company's servicing bank (ePay). On the payment page, the User must enter the card details used for the payment.

DELIVERY, RETURN OF GOODS, AND COMPLAINTS

Article 7. (1) Upon completing the order, users will receive their delivery through the couriers of the local courier company. Users can choose whether to receive their delivery at an office or at an address specified by them within the European Union.

(2) All orders within EU are delivered with shipping costs as per the local courier companies. Free delivery is available on all orders over €40.

(3) Delivery cost is borne by the user, unless explicitly stated on the LUMIBEE website that delivery is at LUMIBEE's expense.

Article 8. LUMIBEE is not responsible for non-fulfillment of an order in cases where the User has provided incorrect, incomplete, and/or inaccurate personal data, including when they have provided an incomplete, incorrect, or fictitious address or phone number.

(2) The delivery period is 2 to 5 business days for orders. LUMIBEE reserves the right to extend the delivery period in extraordinary circumstances, informing the User in a timely manner.

Article 9. (1) According to the legislation of the Republic of Bulgaria, Users have the right to withdraw from the concluded distance sale contract within 14 days from the delivery of the goods without stating a reason.

(2) If the User withdraws from the concluded contract, we will refund the amount paid for the goods using the same means of payment used for the purchase unless otherwise agreed.

(3) LUMIBEE reserves the right to postpone refunds until the goods are received back or until the user provides evidence that the goods have been sent back, depending on which event occurred earlier.

(4) If the user wishes to exercise their right of return, they must notify us of their decision within the deadline specified in Article 10, paragraph (1) of these general terms. The user should notify us by email by completing the standard return form found on or through another unambiguous statement of withdrawal to the email specified by us. If the user uses this option, LUMIBEE will return an electronic confirmation message (email) of receipt of the withdrawal. If the user does not receive such an email from us within 3 days, they should contact us at the phone numbers provided for further assistance.

(5) In accordance with the provisions of the Consumer Protection Act, the user is obliged to preserve the received goods, their quality, and safety until they are returned to LUMIBEE in the condition in which they were received.

(6) The user is required to return the goods at their own expense, along with the receipt and invoice, by sending them to the DPD office at the address Plovdiv, Obnova 23.

(7) When the User exercises the right of withdrawal from the contract, the User must send the goods back to LUMIBEE in the manner specified in Art. 9, Para. (6) without undue delay and no later than 14 days from the date on which the User informed the trader of their decision to withdraw from the contract. The deadline is considered met if the User sends or delivers the goods back to LUMIBEE before the expiration of the 14-day period. If this deadline is not met, LUMIBEE considers that the User has withdrawn their statement of exercising the right of withdrawal from the contract.

(8) When returning the goods, it is MANDATORY that they are in their original packaging, with absolutely no signs of use or damage to the commercial appearance of the goods (e.g., torn or removed packaging, removed or torn cellophane, removed labels, missing parts, etc.) and accompanied by all accompanying documents - receipt and/or invoice, usage instructions, etc.

(9) When returning the goods, the user is obliged to return all gifts received together with the ordered goods, if such were sent by LUMIBEE.

(10) The User does not have the right to withdraw from the contract if the subject of the contract is sealed goods that have been unsealed and/or tested after delivery and cannot be returned due to hygiene or health protection concerns.

(11) When the goods received by the User do not match the specifications stated on the online store page, have not been used by the User in any way, and have an intact external factory packaging, the return costs of the goods are covered by LUMIBEE. In this case, the User must return the goods to us to the DPD office at the address Plovdiv, ul. Obnova 23, specifying the recipient as "LUMIBEE Bulgaria" Ltd.

(12) For requests to return goods (matching the specifications stated on the online store page), transportation costs are borne by the User.

(13) If the goods meet the conditions stated above, namely that they have retained their commercial appearance, have not been opened, unwrapped, with torn or removed packaging, cellophane removed or torn, labels removed, missing parts, etc., LUMIBEE will refund the full amount paid by the User for the returned goods within no later than 14 days from the date the User exercised their right of withdrawal.

(14) Complaints about damaged shipments are made ONLY at the time of receipt of the shipment and necessarily in the presence of the courier. The courier notes this with a remark in the waybill, and a statement protocol is filled out in two copies. These actions are mandatory for the validity of the claims covered by the insurance for damages and losses on the shipment. The User (the recipient of the shipment) is obliged to request a copy of the protocol, fill out a return form for the goods, and attach a copy of the protocol to the form.

PROBLEMS WITH ORDER FULFILLMENT

Art. 10 Order fulfillment may be hindered due to any of the following reasons:

(1) Some of the ordered products may not be available; In this case, we will contact the User as soon as possible by phone or the email address provided by them to specify the delivery time of the ordered goods.

(2) When selecting a payment method for the goods, the User has chosen "Card Payment," but no payment has been made, or there is a delay in the payment.

(3) When placing an order, the User has provided incorrect or incomplete delivery information - names, address, phone number, postal code.

If delivery is not possible through no fault of ours (the User is not at the specified address or does not answer the calls of the provider), the order will be returned to us, and the User will bear the costs of return delivery to them.

COMMERCIAL COMMUNICATIONS AND ADVERTISING

Art. 11. (1) LUMIBEE has the right to send commercial communications to the User to offer information and advertisements regarding its own or offered by other commercial companies goods and/or services, to make inquiries on various issues, to conduct surveys, and others only to Users who have expressly consented to this. After familiarizing themselves with the Privacy Notice and giving their consent for personal data processing, the User has the right to receive commercial communications from LUMIBEE.

(2) The User has the right to object to receiving commercial communications by unsubscribing using the options provided to LUMIBEE. The User must explicitly notify LUMIBEE if they do not want their already provided personal data to be subject to direct marketing.

IDENTIFICATION

Art. 12. (1) LUMIBEE has a legitimate interest in collecting and processing information about Users after their voluntarily and knowingly provided identification. The information through which a person can be identified may include their personal data such as name, surname, date of birth, address, phone number, email, IP address, and any other information the person voluntarily provides during identification. The information also includes any other data the User enters, uses, or provides when using the Services provided on LUMIBEE's website.

(2) All information provided by the User is processed following LUMIBEE's Privacy Notice.

Art. 13. In the identification form filled out by the User, LUMIBEE indicates the mandatory or voluntary nature of the provision of data and the consequences of refusal to provide them.

Art. 14. (1) The User can identify themselves by completing the relevant electronic identification form available in real-time (online) on the Internet on LUMIBEE's website and express agreement with these General Terms and the Privacy Notice.

(2) During identification, the User makes an electronic statement under the meaning of the Electronic Document and Electronic Signature Act, declaring that they have read these General Terms, accept them, and undertake to comply with them. By recording it on a relevant medium on LUMIBEE's server, using a generally accepted standard for transformation in a technical way, allowing its reproduction, the electronic statement acquires the quality of an electronic document under the cited law. LUMIBEE may store in log files on its server the User's IP address, as well as any other information necessary to identify them and reproduce their electronic statement of acceptance of the General Terms in case of a legal dispute. The text of these General Terms is available on the Internet on LUMIBEE's website in a way that allows its storage and reproduction.

(3) When filling out the identification application, the User is obliged to provide complete and accurate data regarding their identity (for individuals), legal status (for legal entities), and other required data from the electronic form of LUMIBEE. The User declares that they agree to provide the required personal data, ensuring that the data they provide during the identification process is true, complete, and accurate, and will update them promptly in case of changes. In case of providing false data or at its discretion, LUMIBEE has the right to terminate or suspend immediately and without notice the provision of services. This is valid if the services provided are used in violation of these general terms, the legislation of the Republic of Bulgaria, and generally accepted moral norms.

Art. 15. This site may contain links to other sites. These sites are provided for Users' convenience and information, and as such, Users use them at their own risk. The content of these sites is not related to LUMIBEE, and we do not maintain this content, whether we are partners with the owners of these sites or not. LUMIBEE assumes no responsibility for damages and losses incurred by Users as a result of using these sites. LUMIBEE is not responsible for the content on third-party sites, as well as for the presence of viruses and other harmful components on these sites.

Art. 16. (1) The prices of services offered by LUMIBEE are those indicated by LUMIBEE.

(2) The prices of the products offered are indicated in Euro and include VAT, except in cases where it is explicitly stated that the price is without VAT.

(3) LUMIBEE reserves the right to change prices of published offers at any time and without prior notice, such changes will not affect already concluded contracts.

(4) LUMIBEE reserves the right to provide PROMOTIONS - special conditions for the sale or provision of services, which are governed by the rules specified within the online store, offered by LUMIBEE for a certain time, from which the User can take advantage according to the regulated rules, such as price reduction or delivery cost savings.

LIABILITY

Art. 17. (1) The USER explicitly agrees that the use of this website is entirely at their own risk, and if damage is caused to their equipment due to its use, the same is at their expense.

(2) The User explicitly agrees that LUMIBEE is not liable for losses or damages (be they actual, consequential, punitive, or otherwise), damages or harm of any other nature, occurring as a result of using this website or a link from this site. LUMIBEE is not liable for damages from errors in using the site, omissions, interruptions, operation defects, computer viruses, theft, or damages occurring when using information, opinions, or other materials from this website.

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(3) LUMIBEE does not guarantee that the functions contained on this website will be error-free, that defects will be corrected, or that the server providing the content is free of viruses or other harmful components.

(4) Users agree to indemnify, defend, and hold harmless LUMIBEE, its suppliers, employees, directors, partners, agents, and licensors from any losses, costs, damages of any kind arising from users' violation of any terms of use of this website. Users expressly agree that LUMIBEE is not responsible for any defamation, offensive or illegal conduct of other users of the site or third parties.

Article 18. (1) LUMIBEE is not responsible for damages, harm, and/or lost profits:

• Caused by inaccurate, unreliable, or misleading information and/or data provided by users of the site, information from published news and/or other information sources, as well as damages caused by unsolicited electronic exchanges (spam).

• Arising as a result of force majeure within the meaning of Article 306 of the Commercial Code.

Article 19 LUMIBEE has the right to prohibit access to the website from certain mobile phones, IP addresses, or email addresses from which systematic violations of these Terms and Conditions have been made.

INTELLECTUAL PROPERTY

Article 20. (1) The intellectual property rights over all materials and resources located on LUMIBEE's website, including but not limited to all published texts, photos, images, illustrations, graphics, computer programs, available databases, as well as any information uploaded on the site, are subject to protection under the Copyright and Related Rights Act, belong to LUMIBEE BULGARIA Ltd. or the respective indicated person who has assigned the right of use to LUMIBEE BULGARIA Ltd., and cannot be used in violation of the applicable legislation.

(2) Trademarks (unregistered or registered) published on the website are protected by applicable law. Nothing in these Terms and Conditions should be considered as granting the right to use the LUMIBEE trademark.

(3) The user’s right of access does not include the right to use, copy, or reproduce information that constitutes an object of intellectual property, except for minor information intended for personal use, provided that the legitimate interests of the authors or other intellectual property rights holders are not unjustifiably damaged and that copying or reproduction is carried out for non-commercial purposes.

(4) In case of copying or reproduction of information beyond what is permissible under the previous paragraph, as well as any other violation of intellectual property rights over LUMIBEE's resources, LUMIBEE has the right to claim compensation for the direct and indirect damages suffered in full.

(5) The user undertakes, when using the access provided to the offered services on LUMIBEE's site, to comply with the Bulgarian legislation, these Terms and Conditions, Internet etiquette, moral and good manners; not to damage the good name of others and not to incite violence; to notify LUMIBEE immediately of any case of committed or discovered violation; not to interfere with the proper functioning of the system, including but not limited to, not to thwart the identification procedure of another user, not to access beyond what is provided, not to damage or impede the availability, reliability, or quality of the provided access, as well as not to use it in a way that causes a refusal to use it; not to extract through technical means or by technical method, information resources or parts of information resources belonging to the databases located on LUMIBEE's website, and thus not to create its own database in electronic or other form; not to impersonate another person or otherwise deceive third parties regarding their identity or affiliation to a particular group of people; not to perform malicious actions within the meaning of these Terms and Conditions.

(6) Except in cases expressly agreed upon, the user may not reproduce, modify, delete, publish, distribute, and disclose in any other way the information resources published on LUMIBEE's website.

COOKIES

Article 21. LUMIBEE uses small files through which the site "tells" the user's browser to save information on the device they are using (Cookies).

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For questions regarding these Terms of Use of the site, you can email us at team@lumibeeskin.com