Terms of Use
General terms of use of the site of www.lumibeeskin.com
Last change 10.01.2024 year
These GENERAL TERMS govern the relationships between the owner of “Lumibi Bulgaria” Ltd., hereinafter referred to as "LUMIBI", on one side, and the Users of the web pages and services located at the domain lumibeeskin.com (hereinafter referred to as Users), on the other side.
"Lumibi Bulgaria" Ltd. is a company registered under the Commercial Law of the Republic of Bulgaria with UIC 206034890, with its registered office and management address: Plovdiv, Belomorski 3, email address: team@lumibeeskin.com, phone: 0883396599.
LUMIBI processes the personal data of Users, applying all standards for the protection of personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC.
LUMIBI respects the inviolability of the personality of individuals and makes all necessary efforts to protect the personal data of individuals against unlawful processing by applying technical and organizational measures for the protection of personal data, which measures are fully in line with modern technological achievements and provide a level of protection that corresponds to the risks associated with processing and the nature of the data that needs to be protected. Detailed information regarding what personal data LUMIBI processes, the purposes of processing personal data, the retention period of personal data, as well as other information in compliance with the requirements of Article 13 of Regulation (EU) 2016/679 is available in the "Privacy Notice" of "LUMIBI BULGARIA" Ltd., published on the website.
Please read these General Terms and Conditions before using the information and commercial services offered by the site. https://www.lumibeeskin.com (hereinafter referred to as Services). With the visualization of
https://www.lumibeeskin.com Every User is automatically obliged to comply with the terms described below. If you have any questions, please contact us at 0883396599 or to the email team@lumibeeskin.com
These terms contain information about the activities of LUMIBI and the general conditions for using the services provided by LUMIBI, regulating the relationships between us and each of our users.
By visiting the site, as well as by clicking on any button on it, you are considered to be familiar with these general terms and conditions and you agree to comply with them.
"To use the Services, you guarantee that you are at least 18 years old and are legally capable of entering into a contract under the terms set forth here."
The present General Terms and Conditions may be changed at any time by LUMIBI in order to improve the quality of the services provided, as well as to introduce new ones. When this happens, the amended General Terms and Conditions will be published on this website with a new "Last Updated" date at the top and will take effect from the date of publication. Changes may also arise from amendments to Bulgarian legislation. Users of the website's services are obliged to check for updates to the General Terms and Conditions and to align their behavior accordingly.
"For all matters not regulated by the General Terms and Conditions, the provisions of the current legislation of the Republic of Bulgaria shall apply, and the competent court in case of a dispute shall be the Bulgarian court. The parties agree that if any of the clauses in these General Terms and Conditions is found to be invalid, this shall not lead to the invalidity of the entire contract or other parts thereof. The invalid clause shall be replaced by the mandatory norms of the law or established practice."
SERVICES PROVIDED
Art. 1. The services provided by LUMIBI to the Consumer constitute services of the information society within the meaning of the Electronic Commerce Act.
Art. 2. Users use the interface of the LUMIBI website to familiarize themselves with the services offered by LUMIBI and to use the products provided by the company.
Art. 3. (1) LUMIBI provides the following services to users on its website:
3.1 possibility of concluding a contract for the sale and delivery of the products offered by LUMIBI.
ORDER
Art. 4 (1) The consumer may conclude a sales contract with "LUMIBI BULGARIA" Ltd. through the LUMIBI website.
(2) The user must provide data for the delivery and choose a payment method for the goods, after which they must confirm the order through the website interface.
(3) Upon placing an order, the User receives an email confirmation that their order has been accepted by LUMIBI.
(4) In the absence of stock of a given product, LUMIBI reserves the right to refuse the order.
Art. 5 (1) Under certain conditions, LUMIBI has the right to refuse to enter into a contract with an unreliable User and has the right to treat the User as unreliable in cases where:
T.1 there is a non-compliance by the User with the General Terms and Conditions;
T.2 there are established systematic /three or more times/ abuses by the User against LUMIBI;
T.3 has established an incorrect attitude towards the representatives of LUMIBI.
Art. 6 (1) Orders made through the site are accepted 24 hours a day, 7 days a week, including on weekends and on official holidays. It is not mandatory to have a registered user profile in order to place an order. Ordering a specific product(s) by the user is done in the following way:
You can place an order through the website by using the "Buy" button located next to each product. When the button is pressed, the selected product is added to the user's cart, after which they have the option to add more products to it or proceed to complete the order. Upon completing the order, the user has the opportunity to review the products they have decided to purchase, their prices, and the total amount to be paid, as well as to take advantage of an additional discount if they have a promotional discount code.
"After finalizing the order and sending the request made, a confirmation with the entered information will be sent to the specified email. For each stage of the order processing (confirming availability, shipping, and others), the user will be notified by email."
Art. 7 The value of the goods ordered by the consumer can be paid for by using one of the options described on the website - payment by cash on delivery and by bank transfer.
(1) Cash on delivery: upon receiving the goods at the courier company's office or upon receiving the shipment at the address specified by the Consumer, the Consumer pays the due amount to the courier.
(2) Payment via virtual POS terminal (with card): To make a payment using a bank payment card, the User is automatically redirected to the payment page of the bank servicing the Company (ePay). On the payment page, the User must enter the card details with which the payment will be made.
DELIVERY, RETURN OF GOODS AND COMPLAINTS
Art. 7 (1) Upon completion of the order, users will receive their delivery through the couriers of the courier company SPEEDY. Users can choose whether to receive their delivery at a SPEEDY office or at an address specified by them within the territory of the Republic of Bulgaria.
(2) All orders within the territory of Bulgaria are delivered with FREE shipping (regardless of whether the User has specified an address or a courier office).
(3) The delivery is at the expense of the consumer, unless it is explicitly stated on the LUMIBI website that the delivery is at the expense of LUMIBI.
Art. 8 LUMIBI is not liable for non-fulfillment of an order in cases where the User has provided incorrect, incomplete and/or inaccurate personal data, including when a partial, inaccurate or fictitious address or phone number has been provided.
(2) The delivery period is from 2 to 5 working days for orders. LUMIBI reserves the right to extend the delivery period in case of extraordinary circumstances, while promptly informing the Consumer about it.
Art. 9 (1) According to the legislation of the Republic of Bulgaria, Consumers have the right to withdraw from the concluded distance selling contract within a 14-day period from the day of delivery of the goods without stating a reason.
(2) In case the User withdraws from the concluded contract, we will refund the amount paid by him for the goods, using the same payment method that he used when purchasing the goods, unless otherwise agreed.
(3) LUMIBI reserves the right to postpone the refund of payments until the goods are received back or until the consumer provides us with evidence that the goods have been sent back, depending on which of the two events occurs first.
(4) If the consumer wishes to exercise their right of return, they must notify us of their decision within the period specified in Art. 10, para. (1) of these general terms and conditions. The consumer should inform us by email, filling out the standard withdrawal form available at or through another unambiguous statement of withdrawal to the email provided by us. In case the consumer uses this option, LUMIBI will send an electronic message (email) confirming the receipt of the withdrawal. If the consumer does not receive such an email from us within 3 days, they should contact us at the phone numbers provided by us to check the specific case.
(5) In accordance with the provisions of the Consumer Protection Act, the Consumer is obliged to keep the received goods, their quality and safety until the moment of their return to LUMIBI in the condition in which they were received.
(6) The consumer is obliged to return the goods at their own expense, together with the receipt and the invoice, by sending them via the courier company SPEEDY to a SPEEDY office at the address Plovdiv, ul. Obnova 23.
(7) When the User exercises their right to withdraw from the contract, the User must return the goods to LUMIBI in the manner specified in Article 9, paragraph (6) without undue delay and no later than 14 days from the date on which the User has informed the trader of their decision to withdraw from the contract. The deadline is considered met if the User sends or hands over the goods back to LUMIBI before the expiration of the 14-day period. If this deadline is not met, LUMIBI considers that the User has withdrawn their statement to exercise the right of withdrawal from the contract.
(8) When returning, the goods must be in their original packaging, with absolutely no signs of use or damage to the commercial appearance of the goods (e.g. torn or removed packaging, removed or torn cellophane, removed labels, missing parts, etc.) and must be accompanied by all accompanying documents - receipt and/or invoice, instructions for use, etc.
(9) When returning the goods, the consumer is obliged to return all gifts received together with the ordered goods, in case such were sent by LUMIBI.
(10) The consumer does not have the right to withdraw from the contract if the subject of the contract is sealed goods that have been unsealed and/or tested after their delivery and cannot be returned for reasons related to hygiene or health protection.
(11) When the goods received by the User do not correspond to the characteristics specified on the online store page, have not been used by the User in any way, and are in their original undamaged packaging, the costs for returning the goods are covered by LUMIBI. In this case, the User must send the goods back to us via the courier company SPEEDY to a SPEEDY office at the address Plovdiv, ul. Obnova 23, indicating as the recipient the company "LumiBi Bulgaria" Ltd.
(12) When applying for a return of goods (corresponding to the characteristics specified on the online store page), the transport costs are to be borne by the Consumer.
(13) In the event that the goods meet the conditions specified above, namely that they have retained their commercial appearance, have not been opened, unpacked, with torn or removed packaging, removed or torn cellophane, removed labels, missing parts, etc., LUMIBI will refund the full amount paid by the Consumer for the returned goods no later than 14 days from the date on which the consumer has exercised their right of withdrawal.
(14) A claim for damaged shipment can be made ONLY at the moment of receiving the shipment and must be done in the presence of the courier. The courier notes this with a remark on the waybill and a report is filled out in two copies. These actions are mandatory for the validity of the damages and losses covered by the insurance for the shipment. The consumer (the recipient of the shipment) is obliged to request a copy of the report, fill out a return form for the goods, and attach a copy of the report to the form.
PROBLEMS IN FULFILLING THE ORDER
Art. 10 The execution of a Customer's order may be hindered due to one of the following reasons:
(1) It is possible that some of the ordered products may not be available; In this case, we will contact the User as soon as possible by phone or at the email address provided by them to clarify the timeframe for the delivery of the ordered goods.
(2) When the User has chosen "Payment by card" as the method of payment for the goods, but the payment has not been made or there is a delay in payment.
(3) If the Consumer has provided incorrect or incomplete delivery information - names, address, phone number, postal code - when placing an order.
In case of inability to deliver not due to our fault (the User is not at the specified address or does not answer the supplier's calls), the order will be returned to us and the User will bear the costs of the return delivery to them.
COMMERCIAL MESSAGES AND ADVERTISEMENTS
Art. 11. (1) LUMIBI has the right to send commercial messages to the User in order to offer information and advertisements regarding its own or those offered by other commercial companies goods and/or services, to make inquiries on various issues, to conduct surveys and others only to Users who have given their explicit consent for this. After becoming acquainted with the Privacy Notice and giving their consent for the processing of personal data, the User has the right to receive commercial messages from LUMIBI.
(2) The user has the right to object to the sending of commercial messages by unsubscribing using the options provided for this purpose to LUMIBI. The user must explicitly notify LUMIBI and in case he no longer wants his provided personal data to be subject to direct marketing.
IDENTIFICATION
Art. 12. (1) LUMIBI has a legitimate interest in collecting and processing information about Users after they have voluntarily and informedly provided identification. The information through which the person can be identified may include the following personal data: first name, last name, date of birth, address, phone number, email, IP address, as well as any other information that the person voluntarily provides during identification. The information also includes any other data that the User enters, uses, or provides when using the Services provided on the LUMIBI website.
(2) All information provided by the User is processed in accordance with the Privacy Notice of LUMIBI.
Art. 13. In the identification form filled out by the User, LUMIBI indicates the mandatory or voluntary nature of providing the data and the consequences of refusing to provide them.
Art. 14. (1) The user can be identified by filling out the corresponding electronic identification form, available in real time (online) on the Internet at the LUMIBI website, and express consent to these General Terms and the Privacy Notice.
(2) Upon identification, the User makes an electronic statement within the meaning of the Law on Electronic Document and Electronic Signature, declaring that they are familiar with these General Terms and Conditions, accept them, and undertake to comply with them. By recording it on the appropriate medium on the LUMIBI server, through a commonly accepted standard for technical conversion that allows for its reproduction, the electronic statement acquires the quality of an electronic document within the meaning of the cited law. LUMIBI may store the User's IP address in log files on its server, as well as any other information necessary for their identification and reproduction of their electronic statement of acceptance of the General Terms and Conditions in the event of a legal dispute. The text of these General Terms and Conditions is available on the Internet on the LUMIBI website in a manner that allows for its storage and reproduction.
(3) When filling out the identification application, the User is obliged to provide complete and accurate information regarding their identity (for individuals), legal status (for legal entities), and other data required by the electronic form of LUMIBI. The User declares that they agree to provide the requested personal data, thereby guaranteeing that the information they provide during the identification process is true, complete, and accurate, and that they will update it promptly in case of any changes. In the event of providing false information or at its discretion, LUMIBI has the right to terminate or suspend the provision of services immediately and without notice. The above is valid in case the provided services are used in violation of these general terms, the legislation of the Republic of Bulgaria, and generally accepted moral norms.
Art. 15. This site may contain links to other sites. These sites are provided for the convenience of Users and for information, and as such, Users use them at their own risk. The content of these sites is not related to LUMIBI, and we do not endorse this content, whether or not we are partners with the owners of these sites. LUMIBI is not responsible for any damages and losses incurred by Users as a result of using these sites. LUMIBI is not responsible for the content on third-party sites, nor for the presence of viruses or other harmful components on these sites.
Art. 16. (1) The prices of the services offered by LUMIBI are those specified by LUMIBI.
(2) The prices of the offered products are stated in Bulgarian leva and include VAT, except in cases where it is explicitly stated that the price is without VAT.
(3) LUMIBI reserves the right to change the prices of published offers at any time and without prior notice, and such changes will not affect contracts already concluded.
(4) LUMIBI reserves the right to offer PROMOTIONS – special sales conditions or service provisions, which are regulated according to the rules specified within the online store, offered by LUMIBI for a certain period of time, from which the User can benefit according to the regulated rules there, such as a discount on the Price or shipping costs.
RESPONSIBILITY
Art. 17. (1) THE CONSUMER expressly agrees that the use of this website is entirely at their own risk, and if any damage is caused to their equipment due to its use, it shall be at their own expense.
(2) The user expressly agrees that LUMIBI is not liable for any losses or damages (whether actual, consequential, punitive, or otherwise), injuries or harms of any other kind, arising as a result of the use of this website or links from this site. LUMIBI is not liable for damages from errors in the use of the site, omissions, interruptions, defects in operation, computer viruses, theft, or damages incurred from the use of information, opinions, or other materials from this website.
(3) LUMIBI does not guarantee that the functions contained in this website are error-free, that defects will be corrected, or that the server that provides the content is free of viruses or other harmful components.
(4) Users agree to protect, defend, and hold harmless LUMIBI and their suppliers, employees, directors, partners, agents, licensors from any losses, expenses, damages of any kind arising from a breach by the Users of any of the terms of use of this website. Users expressly agree that LUMIBI is not responsible for any distortion, offensive or illegal behavior of other Users of the site or third parties.
Art. 18. (1) LUMIBI is not liable for damages, losses and/or lost profits:
- Caused by inaccurate, unreliable or misleading information and/or data provided by Users of the site, from information from published news and/or other information sources, as well as damages caused by unwanted electronic communication (spam).
- Arising as a result of force majeure within the meaning of Article 306 of the Commercial Law.
Art. 19 LUMIBI has the right to prohibit access to the website from certain mobile phones, IP addresses, or e-mail addresses from which systematic violations of these General Terms and Conditions have been made.
INTELLECTUAL PROPERTY
Art. 20. (1) The intellectual property rights over all materials and resources located on the LUMIB website, including but not limited to all published texts, photos, images, illustrations, graphics, computer programs, available databases, as well as any information uploaded to the site, are protected under the Copyright and Related Rights Act, belong to LUMIB BULGARIA EOOD or to the respective designated person who has transferred the right of use to LUMIB BULGARIA EOOD, and may not be used in violation of the applicable legislation.
(2) Trademarks (unregistered or registered) that are published on the website are protected by applicable law. Nothing in these Terms and Conditions should be considered as permission to grant the right to use the trademark LUMIBI.
(3) The User's right of access does not include the right to use, copy, or reproduce information that is the subject of intellectual property, unless it concerns insignificant information intended for personal use, provided that the legitimate interests of the authors or other rights holders of intellectual property are not unreasonably harmed and that the copying or reproduction is carried out for non-commercial purposes.
(4) In the event of copying or reproducing information beyond what is permissible according to the previous paragraph, as well as in the case of any other violation of intellectual property rights over the resources of LUMIBI, LUMIBI has the right to claim compensation for both direct and indirect damages in full.
(5) The User agrees, when using the access provided to him to the services offered on the LUMIBI website: to comply with Bulgarian legislation, these General Terms, Internet ethics, the rules of morality and good manners; not to harm the good name of others and not to incite violence; to immediately notify LUMIBI of any case of committed or discovered violation; not to interfere with the proper functioning of the system, including, but not limited to, not obstructing the identification procedure of another User, not accessing beyond the provided access, not harming or hindering the availability, reliability, or quality of the provided access, as well as not using it in a way that causes a denial of its use; not to extract, by technical means or in a technical manner, information resources or parts of information resources belonging to the databases located on the LUMIBI website and thus not to create his own database in electronic or other form; not to impersonate another person or otherwise mislead third parties regarding his identity or affiliation with a certain group of people; not to engage in malicious actions as defined in these General Terms.
(6) Except in cases where it is expressly agreed, the User may not reproduce, modify, delete, publish, distribute, or otherwise disclose the information resources published on the LUMIBI website.
COOKIES
Art. 21. LUMIBI uses small-sized files, through which the site "instructs" the User's browser to store information on the device they are using (Cookies).
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For questions regarding the current Terms of Use of the site, you can send us an email at team@lumibeeskin.com.