Frequently Asked Questions

Questions about products

What ingredients do you use?

We use only natural and safe ingredients with no synthetic additives or fragrances.

Are the products suitable for sensitive skin?

Yes, our products are specially formulated for all skin types, even for very sensitive skin.

Is LUMIBEE packaging recyclable and sustainable?

At our company, we're committed to creating a cleaner future, and we need your help to make it happen. Here’s how we're taking action:

Reusable Glass Bottles: We use glass bottles because they can be recycled repeatedly. Your efforts in recycling these bottles are crucial for a sustainable future.
Responsible Plastic Use: While plastic is essential for the functionality of our packaging, it does offer some lifecycle benefits over glass. We’re dedicated to finding the best balance for both functionality and sustainability.
Eco-Friendly Shipping Boxes: Our shipping boxes are crafted from 100% recycled cardboard. Additionally, the ink used on our bottles meets stringent eco-standards.
Innovative Secondary Packaging: We’ve designed our secondary packaging with paper where 15% of the cellulose is replaced by citrus fruit waste. This not only gives the paper a unique color and texture but also supports eco-friendly printing and processing. Plus, it’s produced using 100% self-generated green energy and includes 40% recycled fiber, resulting in a 20% reduction in carbon footprint.

We're on a continuous quest to minimize our environmental impact and eagerly anticipate future innovations in cosmetic packaging. Until then, let's work together to separate and recycle our waste responsibly. Thank you for being an essential part of our sustainability efforts!

Where are LUMIBEE products manufactured?

We proudly craft our products in small batches right here in Bulgaria, blending age-old techniques with cutting-edge technology. By partnering with local specialists and utilizing the finest ingredients, we support our local economy and ensure every product meets your high standards.

Do LUMIBEE products contain fragrances?

We pride ourselves on using only natural ingredients, which is why you'll never find synthetic fragrances in our products. Plus, our Uncovered Cleansing Oil and Hush Soothing and Hydrating Face Oil are completely fragrance-free, ensuring a pure and gentle experience for your skin.

Do LUMIBEE products contain preservatives?

Most of our formulas are water-free, which naturally inhibits microbial growth since microorganisms thrive in water. To ensure stability, we’ve added natural Vitamin E, a powerful antioxidant that keeps our ingredients fresh longer.
For products that do contain water, like our Pure Cleansing Foam, natural Vitamin E alone isn't enough to prevent bacterial growth. In these cases, we’ve carefully selected only the cleanest natural preservatives available.

Do we offer product samples?

We know you'd like to try our products before committing to a full-size bottle. While we can't offer samples at this time, we're here to answer any questions you might have. Don't hesitate to reach out!

Can LUMIBEE products be used during pregnancy?

Our products are safe for use during pregnancy, but we strongly advise consulting your doctor before trying anything new—especially if you have specific health conditions or concerns. Our formulations are designed with the safety and well-being of expectant mothers in mind, featuring gentle and appropriate ingredients for this special time. However, every individual's needs and responses can differ, so obtaining personalized medical advice is crucial to ensure what's best for your health.

Should I test a product before use?

If you have skin sensitivities or specific allergies, it's important to check the ingredients list on our website or product packaging first. Our products feature natural bee-derived ingredients, celebrated for their beneficial properties. However, these can sometimes cause allergic reactions. We recommend conducting a sensitivity test before using our products for the first time. Simply apply a small amount to a small skin area, like your inner wrist, and wait 24 hours. If there's no redness, itching, or discomfort, you can safely enjoy the benefits of our products.

How should I store the products?

Store your products in a cool, dry place, away from direct sunlight and heat sources to preserve their quality and effectiveness over time. Aim for a storage temperature between 15°C and 25°C. Always ensure products are properly sealed after use to prevent moisture or contamination. Following these guidelines will help keep your products fresh and safe to use.

Delivery and return issues

How do I place an order?

Effortlessly place your order on our online store today! Prefer a more personal touch? Reach out to us on social media and send us a message to place your order.

Do we offer free shipping?

Enjoy free delivery on all orders over in Bulgaria.

When will my order arrive?

We strive to process and send your order within 24 hours of receipt, excluding weekends and public holidays. Once dispatched, delivery times are determined by the courier. While most orders typically arrive within these timeframes, please be aware that delays can occur due to external factors. Your satisfaction is our top priority, and we are committed to delivering your products as swiftly as possible.

Can I return an order?

If you're not completely satisfied with your order, no worries! We're happy to offer an exchange or refund. Just return your order within 14 working days, ensuring it's unopened, unused, and in its original condition. Once we receive your returned items, our team will assess them before processing your refund. For more details, visit the "Terms of Service" section or contact us at team@lumibeeskin.com.

What happens if I have a defective item or receive the wrong order?

Please inspect your order upon arrival. If you notice any issues, such as a faulty, damaged, or incorrect item, contact us right away. This enables us to promptly address and resolve the issue. We're more than happy to replace the incorrect products or provide a refund for your order. We apologize for any inconvenience and appreciate your understanding and patience.